This story is a rant against the injustice of AT&T in my recent bill and the way they have proceeded to waste my time in trying to fix their mistakes.
My normal bill is $190/mo. for cable + internet + phone, which I know is already expensive, but I've been a fan of the U-Verse features as opposed to Time Warner Cable's offerings. Let me keep these details brief as everyone knows the trouble that these kinds of companies give you.
The internet was slow for a while and eventually became almost entirely unusable. I called to have some come out and repair it and there was no mention of a charge. When the repairman arrived he told me it would be $55 if he entered the house and I said no thank you since I was not told of such a charge on the phone.
About a week later the TV had stopped working as well and the internet was nonexistent so I called back and was told that there would not be a charge for a technician if the problems were AT&T's fault so another technician arrived and replaced FAULTY EQUIPMENT. Of course I'm leaving out the details of how long these stupid phone calls and the hours that the technician works at the house (mainly waiting on the phone himself).
During these talks on the phone AT&T continued to say they would make adjustments on my bill once the problem was resolved... and for some reason I believed them. Only when my bill arrived it was for $310. They charged me for BOTH technician visits even though I specifically declined the first one to avoid the charge.
When I called to have my bill adjusted, I thought this is just an obnoxious mistake and this company will surely rectify their error. Turns out it is not the case. I spent 55 minutes (I am now tracking my time with every call with AT&T) reviewing the details of my case. Apparently, there weren't "notes" on my case and the most AT&T was willing to offer me was $5.
For one month of bad/no internet and one week of no television, AT&T charged me for two service visits and offered a $5 refund.
I told them that does not even reimburse me for the time they wasted for that single phone call. I can't help it if that company doesn't keep records about the problems I'm having. It's obvious that if you want to challenge a company like this you have to record every single phone call, track all your time and problems... whatever it is, it's not worth it.
This story is to be continued... but after 5-6 phone calls and several hours of frustration on top of weeks of bad service and overcharging me, I certainly expect this last month free. Anything less at this point is utterly insulting.
Furthermore, does anyone know what else I can do to fight this? It seems that cable companies have you by the balls, but I have been repeatedly lied to and abused and at this point I'm fighting on principle.
I will continue to update if AT&T responds further. Friends and readers, please help me spread the word by tweeting this to @ATTCustomerCare.
AT&T, you can contact me at cc5alive@gmail.com
EDIT 1: AT&T has contacted me via Twitter and given me someone to DM. I just sent a message with my info and a link to this article.
EDIT 2: Well I have to hand it to the people running AT&T's customer service branch on Twitter. They are about 50 times more helpful and faster than the phone side. AT&T appears to have credited my last month of service and their ridiculous service fees. We'll see if I'm hit with some kind of related fee next month, but for now, I am satisfied and think that the social media team for AT&T did a pretty good job responding. Thank you, guys.
My normal bill is $190/mo. for cable + internet + phone, which I know is already expensive, but I've been a fan of the U-Verse features as opposed to Time Warner Cable's offerings. Let me keep these details brief as everyone knows the trouble that these kinds of companies give you.
The internet was slow for a while and eventually became almost entirely unusable. I called to have some come out and repair it and there was no mention of a charge. When the repairman arrived he told me it would be $55 if he entered the house and I said no thank you since I was not told of such a charge on the phone.
About a week later the TV had stopped working as well and the internet was nonexistent so I called back and was told that there would not be a charge for a technician if the problems were AT&T's fault so another technician arrived and replaced FAULTY EQUIPMENT. Of course I'm leaving out the details of how long these stupid phone calls and the hours that the technician works at the house (mainly waiting on the phone himself).
During these talks on the phone AT&T continued to say they would make adjustments on my bill once the problem was resolved... and for some reason I believed them. Only when my bill arrived it was for $310. They charged me for BOTH technician visits even though I specifically declined the first one to avoid the charge.
When I called to have my bill adjusted, I thought this is just an obnoxious mistake and this company will surely rectify their error. Turns out it is not the case. I spent 55 minutes (I am now tracking my time with every call with AT&T) reviewing the details of my case. Apparently, there weren't "notes" on my case and the most AT&T was willing to offer me was $5.
For one month of bad/no internet and one week of no television, AT&T charged me for two service visits and offered a $5 refund.
I told them that does not even reimburse me for the time they wasted for that single phone call. I can't help it if that company doesn't keep records about the problems I'm having. It's obvious that if you want to challenge a company like this you have to record every single phone call, track all your time and problems... whatever it is, it's not worth it.
This story is to be continued... but after 5-6 phone calls and several hours of frustration on top of weeks of bad service and overcharging me, I certainly expect this last month free. Anything less at this point is utterly insulting.
Furthermore, does anyone know what else I can do to fight this? It seems that cable companies have you by the balls, but I have been repeatedly lied to and abused and at this point I'm fighting on principle.
I will continue to update if AT&T responds further. Friends and readers, please help me spread the word by tweeting this to @ATTCustomerCare.
AT&T, you can contact me at cc5alive@gmail.com
EDIT 1: AT&T has contacted me via Twitter and given me someone to DM. I just sent a message with my info and a link to this article.
EDIT 2: Well I have to hand it to the people running AT&T's customer service branch on Twitter. They are about 50 times more helpful and faster than the phone side. AT&T appears to have credited my last month of service and their ridiculous service fees. We'll see if I'm hit with some kind of related fee next month, but for now, I am satisfied and think that the social media team for AT&T did a pretty good job responding. Thank you, guys.
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